Shop Policies
RETURNS & EXCHANGES
It is very important to me that you are 100% delighted with your jewelry. If you are unsatisfied for any reason, I will cheerfully accept your returns or exchange within 7 days of purchase for the total amount of the purchase price less shipping costs and any local taxes or currier handling cost.
Because of the nature of these items, unless they arrive damaged or defective, I can not accept returns for custom or personalized orders.
I do not accept cancellations. But please contact me if you have any problems with your order.
When returning an item, it must be returned in new and unused condition, and in its original packaging. Please contact me to request a refund and arrange for a return. You are required to pay for the return shipping cost including any currier and customs duties if applicable. These will be either paid directly by you or will be deduced from the refund.
SHIPPING POLICIES
All jewelry are packed in a beautiful gift box. If you would like your order to be sent as a gift to an address that differs from your own or the billing address, and you would like to add a card, please contact me with the image/text you would like to include on the card, and I will be happy to include it.
Usually, I ship the items via DHL for no additional cost, meaning it should typically arrive quickly after purchase. You are responsible for any additional taxes or custom fees imposed by the laws of your country. Usually for US, EU, UK and Australia this include the local VAT / GST.
Privacy
I am committed to protecting your privacy. Any personal information you provide to me will be securely stored and used only for the purpose of fulfilling your orders, communicating with you, and improving our services. I do not sell or share your information with third parties unless required by law or necessary for fulfilling your orders. By using my website, you consent to the collection and use of your information as described in this policy.
If you choose to subscribe to my newsletter, I may send you some updates regarding new jewelry added to the shop, sales and other updates. You can unsubscribe from the newsletter in any time.
Terms & conditions
By accessing and using this website, you agree to be bound by these terms and conditions, our privacy policy, and all applicable laws and regulations.
You agree to use this website only for lawful purposes and in a manner that does not infringe upon the rights of others or inhibit their use and enjoyment of the site.
I strive to provide accurate and up-to-date information about my products, including descriptions, prices, and availability. However, I do not warrant the accuracy or completeness of this information and reserve the right to correct any errors or omissions.
When you place an order through our website, you agree to provide accurate and complete information, including payment details. I reserve the right to refuse or cancel any orders, and in such cases, I will notify you and refund any payments made.
I will make every effort to ship your order in a timely manner and to the address specified by you. However, I am not responsible for delays or errors in shipping caused by third-party carriers.
All content on this website, including text, images, logos, and trademarks, is the property of Osnat Zilbershtein and is protected by copyright and other intellectual property laws. You may not use, reproduce, or distribute any content from this website without our prior written permission.
- I reserve the right to modify or update these terms and conditions at any time without prior notice.
These terms and conditions shall be governed by and construed in accordance with the laws of the state of Israel. Any disputes arising out of or relating to these terms and conditions shall be subject to the exclusive jurisdiction of the courts in Israel.
By using this website, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. If you do not agree with any part of these terms, please do not use this website.